Category: colleges

LESSONS OF A PANDEMIC

by Marsha Diamond, posted in colleges, covid-19, food, foodservice, health care, hospitals, long term care, restaurants, retail, schools

Goodbye fear-hello cautionAmericans continue to adapt to new normal-hand sanitizers, masks, physical distancingStudies have shown that to consumers, restaurants cleanliness and food safety procedures will always matter more now more than it did before.    Spending money is tighter for consumers so pricing awareness became more prevalent. People feel prices are higher at grocery store than … Continue reading LESSONS OF A PANDEMIC

REENGAGING, REACTIVATING AND REIMAGINING FOOD AND BEVERAGE

by Marsha Diamond, posted in colleges, covid-19, foodservice, health care, hospitals, long term care, manufacturers, restaurants, schools, social media, universities

We know planning and actions are required in the journey back to thriving in a new reality. Parts of the world that have already opened have given us a glimpse of our own future, including: no shared community food in break rooms; no more communal snacks; more scheduled meetings (to include people working from home); … Continue reading REENGAGING, REACTIVATING AND REIMAGINING FOOD AND BEVERAGE

TODAY’S CUSTOMERS

by Marsha Diamond, posted in business, colleges, customer, equipment, experience, food, foodservice, health care, hospitals, long term care, manufacturers, restaurants, retail, sales, tabletop

Does it ever pay to argue with a customer? I have been doing sales and sales training for 30 plus years and the answer is no. There is always a way to diffuse a situation, offer up a solution to solve an issue or come to an agreement that’s amiable to the customer and fair … Continue reading TODAY’S CUSTOMERS