BE BOLD TO BE A LEADER

  I hear many challenges and complaints from end users, owners, operators and leaders about their labor resources  in relation to serving their customers.  Think about this hard question, who or what needs disruption in your operation ? People in your organization should be owners not renters.  They need to be have accountability.  Not just … Continue reading BE BOLD TO BE A LEADER

THREE RS OF MARKETING

Driving you crazy to build your brand! Here are some of my tips to use as a checklist to align yourself with driving your brand (organization, business or personal brand). But, before you can be successful on digital media platforms you need to: know your brand? What does your brand stand for? Who are your … Continue reading THREE RS OF MARKETING

TODAY’S CUSTOMERS

Does it ever pay to argue with a customer? I have been doing sales and sales training for 30 plus years and the answer is no. There is always a way to diffuse a situation, offer up a solution to solve an issue or come to an agreement that’s amiable to the customer and fair … Continue reading TODAY’S CUSTOMERS