TODAY’S CUSTOMERS

Does it ever pay to argue with a customer? I have been doing sales and sales training for 30 plus years and the answer is no. There is always a way to diffuse a situation, offer up a solution to solve an issue or come to an agreement that’s amiable to the customer and fair … Continue reading TODAY’S CUSTOMERS

LOBBIES TAKE CENTER STAGE

For most people, an initial impression when entering a room will form the basis of their entire experience. When walking into a hotel, the lobby sets the tone. One out of every five guests (re: boutique and lodging surveys) say that their decision of coming back to the same hotel is influenced by the opportunity … Continue reading LOBBIES TAKE CENTER STAGE

Marsha Diamond: An Expert’s Take on Non-Commercial Foodservice and Tabletop’s Role in That Growing Segment

Reprint of my recent interview with TabletopJournal.  It's #ActiveFoodservice  info will  add value. Non-commercial foodservice continues to be a growing segment, with many schools, healthcare facilities and corporations re-thinking and expanding their offering for employees, patients, and students. So, we went  recently to industry expert Marsha Diamond to get her take on what is happening and, of … Continue reading Marsha Diamond: An Expert’s Take on Non-Commercial Foodservice and Tabletop’s Role in That Growing Segment