I hear many challenges and complaints from end users, owners, operators and leaders about their labor resources  in relation to serving their customers.  Think about this hard question, who or what needs disruption in your operation ? People in your organization should be owners not renters.  They need to be have accountability.  Not just … Continue reading BE BOLD TO BE A LEADER


Have you ever been in your customers’ shoes? Have you worked in that part of the market? Have you dealt with their challenges  on every day basis? Most sales people know the industry they’re working in but many have never walked a mile in their shoes. Sales is not about only selling your products or services, … Continue reading ROLE REVERSAL


Does it ever pay to argue with a customer? I have been doing sales and sales training for 30 plus years and the answer is no. There is always a way to diffuse a situation, offer up a solution to solve an issue or come to an agreement that’s amiable to the customer and fair … Continue reading TODAY’S CUSTOMERS