Conversations: Do you say what you mean? Transparency. If you need validation-make the statement and ask if this what you mean or want me to do?
Email: When you email make no assumptions, state the obvious, give the answers and if need be ask questions to clarify what is being asked of you.
Be concise, and be clear in verbiage. People come from different background, education, ages, experiences and by doing this you make the communication a value add to both parties.
Texts: short and concise for quick answers or comments
Digital Media: content driven from reliable sources, channels, live videos, and encourage peer engagement in market channels
Leaving Phone Messages: State what you can do for the person or in short why you are calling and then close with who you are and contact info.Cold calling has a strategy. If you need help give me a call ,so I can help your team target these emails and calls.
Simple, short and concise. Say what you mean tactfully. Know how to present to the audience you are communicating to at the moment. Ask the right questions for engagement.
I have found these tips to help and move momentum forward and are less likely to get lost in translation.
What do you do to maintain loyalty in your customer base? Most service, product and equipment providers make the sale, keep in touch few months post sale with the customer and then the waiting begins for both customer and sales person.
How about a loyalty program? Reminder programs to keep your customer base engaged with what you can offer in terms of services, education and partnership. Here are a few ideas to get you started:
offering educational webinars
offering webinars for different markets with solutions for challenges
forums for different levels of an operation for engagement and networking
sending out polls to ask questions that would allow you to either bring solutions whether it’s products and or programs for your customer base
points or incentives for your clients for trade show or conferences
Personalize initiatives that make you and your company memorable, reachable and trustworthy among industry peers.
Make 2018 a year your customer base will remember you! Always an opportunity for new opportunities by paying attention to the customers you already have done business with in the past.
Generations and cultural diversity needs revolve around a mindset. No matter the age or position people focus on betterment, paying it forward, setting higher expectations and experiences, and options.
Being more positive helps the mindset for change and achievement. It gives you the ability to bounce back, connect with others, open to learn, to be more creative, less judgmental, see the big picture better, and achieve goals faster.
It is based on science! Positive attitudes can help quality of life.
A team well connected and more positive is able to balance external vs. internal orientation as well as inquiry and advocacy. Take the time to bring this energy to your teams. Strategies include:
Having the teams’ input to be part of the goal and initatives
Open minded to see it through your customers’ eyes or your sales teams’ eyes. What would they like to see, expect to receive, etc..
Meetings with mediation -mindfulness, greater positivity
Five c in your work environments.
Contribution. Making a difference
Conviction. renter or owner?
Culture. kindness or hostile?
Commitment. to position, loyal, believe in strategy
Confidence. Can you state that your department or/company people exudes that to their customers?