Category: restaurants

REENGAGING, REACTIVATING AND REIMAGINING FOOD AND BEVERAGE

by Marsha Diamond, posted in colleges, covid-19, foodservice, health care, hospitals, long term care, manufacturers, restaurants, schools, social media, universities

We know planning and actions are required in the journey back to thriving in a new reality. Parts of the world that have already opened have given us a glimpse of our own future, including: no shared community food in break rooms; no more communal snacks; more scheduled meetings (to include people working from home); … Continue reading REENGAGING, REACTIVATING AND REIMAGINING FOOD AND BEVERAGE

TODAY’S CUSTOMERS

by Marsha Diamond, posted in business, colleges, customer, equipment, experience, food, foodservice, health care, hospitals, long term care, manufacturers, restaurants, retail, sales, tabletop

Does it ever pay to argue with a customer? I have been doing sales and sales training for 30 plus years and the answer is no. There is always a way to diffuse a situation, offer up a solution to solve an issue or come to an agreement that’s amiable to the customer and fair … Continue reading TODAY’S CUSTOMERS

LOBBIES TAKE CENTER STAGE

by Marsha Diamond, posted in culinary, customer, experience, food, foodservice, restaurants

For most people, an initial impression when entering a room will form the basis of their entire experience. When walking into a hotel, the lobby sets the tone. One out of every five guests (re: boutique and lodging surveys) say that their decision of coming back to the same hotel is influenced by the opportunity … Continue reading LOBBIES TAKE CENTER STAGE