Category: restaurants

DEBBIE DOWNER IN YOUR MIDST

by Marsha Diamond, posted in business, foodservice, health care, hospitals, manufacturers, restaurants, retail

Do you have an employee that is a Debbie Downer or an eeyore? You know the type.  You ask them how they are, they state in a monotone, and drab voice, how could I be. So much work. So little time. Are you frustrated? Looking to reach for pink slip as you think that will … Continue reading DEBBIE DOWNER IN YOUR MIDST

 WHAT IS YOUR SMOKING GUN?

by Marsha Diamond, posted in branding, business, foodservice, health care, hospitals, manufacturers, restaurants, social media, universities

 Big data can be your home run for increased success. You should be paying attention to many of the moving parts  In Store data:Collection info for foodservice venue, customer focused, pos data In kitchen software data:foh, boh , monitoring temperature, wifi, ovens, acoustics sensors, lighting sensors, production equipment Above store data:Surveys, marketing Individual data:Demographics, near … Continue reading  WHAT IS YOUR SMOKING GUN?

DO YOU HAVE SHALLOW CUSTOMER RELATIONSHIPS ?

by Marsha Diamond, posted in foodservice, restaurants, retail, sales

Are you shaking your head no , I don't have  shallow customer relationships, of course I know my customers. The difference between a great successful rep or service person is the experience. I'm not talking only about your clients' operations,market segments and challenges. If you are a great salesperson you know to ask the right questions, do … Continue reading DO YOU HAVE SHALLOW CUSTOMER RELATIONSHIPS ?