Category: sales

ROLE REVERSAL

by Marsha Diamond, posted in business, foodservice, sales

Have you ever been in your customers’ shoes? Have you worked in that part of the market? Have you dealt with their challenges  on every day basis? Most sales people know the industry they’re working in but many have never walked a mile in their shoes. Sales is not about only selling your products or services, … Continue reading ROLE REVERSAL

TODAY’S CUSTOMERS

by Marsha Diamond, posted in business, colleges, customer, equipment, experience, food, foodservice, health care, hospitals, long term care, manufacturers, restaurants, retail, sales, tabletop

Does it ever pay to argue with a customer? I have been doing sales and sales training for 30 plus years and the answer is no. There is always a way to diffuse a situation, offer up a solution to solve an issue or come to an agreement that’s amiable to the customer and fair … Continue reading TODAY’S CUSTOMERS

MICHELANGELO KNEW HIS BUSINESS. DO YOU KNOW YOURS?

by Marsha Diamond, posted in business, health care, marketing, retail, sales

REPOST. #ACTIVEFOODSERVICE  I was on holiday in Rome and visited the Sistine Chapel (Italian: Cappella Sistina). It is the best-known chapel in the Apostolic Palace, the official residence of the Pope in Vatican City. It is famous for its architecture, evocative of Solomon's Temple of the Old Testament. Under the patronage of Pope Julius II, … Continue reading MICHELANGELO KNEW HIS BUSINESS. DO YOU KNOW YOURS?