Tag: customer experience

SERVICE IS PART OF CUSTOMER EXPERIENCE!!

by Marsha Diamond, posted in branding, customer, foodservice

What is a reasonable amount of time for a company or person to get back to you about a challenge? Is it within the hour, within the day,within the week,within the month? The lowest denomination is the winning amount. An important part of service and customers' perception of the business is based on how they … Continue reading SERVICE IS PART OF CUSTOMER EXPERIENCE!!

TO GET A RESPONSE

by Marsha Diamond, posted in business, foodservice, social media

To get a response from a doctor's office recently I had to succumb to social media. I went through the regular channels, called their offices, called their support line, sent emails, and finally after much frustration and time I received no return of any calls.  Then who called me back were people who were inexperienced and attitude was below … Continue reading TO GET A RESPONSE

 WHAT IS YOUR SMOKING GUN?

by Marsha Diamond, posted in branding, business, foodservice, health care, hospitals, manufacturers, restaurants, social media, universities

 Big data can be your home run for increased success. You should be paying attention to many of the moving parts  In Store data:Collection info for foodservice venue, customer focused, pos data In kitchen software data:foh, boh , monitoring temperature, wifi, ovens, acoustics sensors, lighting sensors, production equipment Above store data:Surveys, marketing Individual data:Demographics, near … Continue reading  WHAT IS YOUR SMOKING GUN?