FUTURE OF FOODSERVICE

Almost a year and a half into the global health crisis, people have now adapted to several new norms, including remote working, online classes, contactless payments, curbside food pick up and drop off. As you move forward in planning menus, labor models, and operations be sure to include and give thought to include the following … Continue reading FUTURE OF FOODSERVICE

CUSTOMER LOYALTY

What do you do to maintain loyalty in your customer base?  Most service, product and equipment providers make the sale, keep in touch few months post sale with the customer and then the waiting begins for both customer and sales person. How about a loyalty program?  Reminder programs to keep your customer base engaged with … Continue reading CUSTOMER LOYALTY

SERVICE IS PART OF CUSTOMER EXPERIENCE!!

What is a reasonable amount of time for a company or person to get back to you about a challenge? Is it within the hour, within the day,within the week,within the month? The lowest denomination is the winning amount. An important part of service and customers' perception of the business is based on how they … Continue reading SERVICE IS PART OF CUSTOMER EXPERIENCE!!