CUSTOMER LOYALTY

What do you do to maintain loyalty in your customer base?  Most service, product and equipment providers make the sale, keep in touch few months post sale with the customer and then the waiting begins for both customer and sales person. How about a loyalty program?  Reminder programs to keep your customer base engaged with … Continue reading CUSTOMER LOYALTY

SERVICE IS PART OF CUSTOMER EXPERIENCE!!

What is a reasonable amount of time for a company or person to get back to you about a challenge? Is it within the hour, within the day,within the week,within the month? The lowest denomination is the winning amount. An important part of service and customers' perception of the business is based on how they … Continue reading SERVICE IS PART OF CUSTOMER EXPERIENCE!!

EXCEEDING CUSTOMER EXPECTATIONS-LOL

Is this like the dinosaur eggs, rare and valued when you find it ? When it's said to go beyond people's expectations today, it's because it at least enables your employees to meet the minimum of what your customers' expect. Standards have changed and this is a challenge. I have noticed many subtle changes. I … Continue reading EXCEEDING CUSTOMER EXPECTATIONS-LOL