What is a reasonable amount of time for a company or person to get back to you about a challenge? Is it within the hour, within the day,within the week,within the month? The lowest denomination is the winning amount. An important part of service and customers' perception of the business is based on how they … Continue reading SERVICE IS PART OF CUSTOMER EXPERIENCE!!
Tag: customer loyalty
EXCEEDING CUSTOMER EXPECTATIONS-LOL
Is this like the dinosaur eggs, rare and valued when you find it ? When it's said to go beyond people's expectations today, it's because it at least enables your employees to meet the minimum of what your customers' expect. Standards have changed and this is a challenge. I have noticed many subtle changes. I … Continue reading EXCEEDING CUSTOMER EXPECTATIONS-LOL
BEYOND THE BASICS
Does anyone remember 3 TV channels for baby boomers and older? abc, cbs, nbc Does anyone remember the three basic vegetables growing up for baby boomers and older? Carrots, broccoli, potatoes Does anyone remember the basic seasoning growing up for the baby boomers and older? Salt and pepper maybe oregano Now we have …. … Continue reading BEYOND THE BASICS
MARSHA DIAMOND 