To get a response from a doctor's office recently I had to succumb to social media. I went through the regular channels, called their offices, called their support line, sent emails, and finally after much frustration and time I received no return of any calls. Then who called me back were people who were inexperienced and attitude was below … Continue reading TO GET A RESPONSE
Are you shaking your head no , I don't have shallow customer relationships, of course I know my customers. The difference between a great successful rep or service person is the experience. I'm not talking only about your clients' operations,market segments and challenges. If you are a great salesperson you know to ask the right questions, do … Continue reading DO YOU HAVE SHALLOW CUSTOMER RELATIONSHIPS ?
Your employee did what? On a place recently for business on one of the top airlines. I was in first class in seat 1 A when the flight attendant came around to asking meal selections. Guess what, they were already out. How can that be? They responded that this is what they received. Nothing we … Continue reading CUSTOMER SATISFACTION 101