Shopping this week in a large home improvement store, I was so so pleased. It was a pleasure to have someone who is knowledgeable and finds solutions to my challenges. Actually, understand the customer needs is so satisfy. Actually, smile, have a great attitude and make time. Wow!! Great customer service is a pet peeve … Continue reading LOST IN TRANSLATION CUSTOMER SERVICE
I have been the keynote speaker at several associations, sales meetings. and hospitals retreats the last few months. I have spoken to the audiences on “What’s in it for me?”. It appears that by changing what you do for yourself, peers and colleagues reflects the entire organization. Balancing what’s important to your company with value … Continue reading PUTTING THE MOJO BACK INTO CUSTOMER SERVICE!
MAKING THE MOST OF YOUR STRENTHS TO HAVE A COMPETITIVE EDGE FOR GREAT CUSTOMER SERVICE Quality Reputation Good Results Great Employees Knowledgeable Staff Consistency in service, goods and/or products Responsiveness Innovativeness Trust Innovation Customer-focused innovation has to be more than just an idea; we –– need to take action and remove barriers to enhancing the … Continue reading ONE SIZE FITS ALL!