MOVING THE NEEDLE IN 2017

Transparency and clarity.  I had heard people say. “This company is responsive and gives great customer service". My interpretation is the customer felt satisfied with the answers and timing of follow up.  However, nothing about the service or product.  So, does that mean great customer service with a mediocre product will win loyal buyers?  Or the … Continue reading MOVING THE NEEDLE IN 2017

PAY ATTENTION TO WHAT PEOPLE ARE SAYING ABOUT YOUR PRODUCTS, SERVICE AND YOU

  PAY ATTENTION because people do listen.  Careful the things you do, please will see, Careful with how your are seen-attitude, dress, etc.. After reading an article last week and then participating in a webinar it evoked me to write this blog. I thought this is  worth sharing and will give you a perspective on … Continue reading PAY ATTENTION TO WHAT PEOPLE ARE SAYING ABOUT YOUR PRODUCTS, SERVICE AND YOU

YELP FOR FOODSERVICE

Purpose of yelp is to connect people with great local businesses. Crowd-source reviews. Feeling of community. Millenniums don't walk into a restaurant without checking the reviews on their mobile device. Over 55% of all generations use mobile devices for decisions making for purchases. Yelp isn't only about restaurants, there are reviews on prisons, hospitals, senior … Continue reading YELP FOR FOODSERVICE