Reading a discussion in the Healthcare Executives Network supported my ideas about a brand. YOU need to have the goods or services you represent give the aha moments and the wow experience to be successful. If you want people to remember and have the positive experience of your product, organization, procedure, etc..then give them … Continue reading PEOPLE, BUSINESSES, AND ORGANIZATIONS NEED TO “LIVE IN THE WOW”
This question has been posed again and again. Just recently on the linked group of Healthcare Executives Network. It continues to affects every market segment. My experience in the industry has revealed that the culture of the environment that you are working in at the time will affect how you take care of the customer. … Continue reading WHAT’S THE ROOT CAUSE OF THE MINDSET THAT FAILS TO PUT THE CUSTOMER FIRST?